3. Watch the video
4. Read the text
Kevin: Dunder Mifflin, this is Kevin. Please hold while I transfer you. Oscar, your mom.
Jim: Charles is having Kevin cover the phones for a while. How do I say this diplomatically? I think Kevin is doing exactly as well as anyone might have expected someone like him to perform in a position like that.
Kevin: Please hold, Andy phone call.
Jim: No, stay there. Kev, I thought we nailed the whole transfer thing earlier.
Kevin: Yeah, I wrote it on my hand. But then I washed it.
Jim: It’s transfer, extension, then transfer again.