Phone Conversations

Fraud Protection Phone Call – Level 3

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3. Watch the video:

4. Read the text

-I’m calling for CaliBank fraud protection department. We’re trying to verify a recent charge on your card. Are you the primary cardholder of the card…?
-Yeah. Yeah, that’s me.

-Mrs. Braverman, can you confirm a charge…that was made tonight?
-I did not make any purchase of $468.

-Well, is there anyone else authorized to use your account?
5. Take the quiz
Match the word to its synonym