3. Watch the video:
4. Read the text
-I’m calling for CaliBank fraud protection department. We’re trying to verify a recent charge on your card. Are you the primary cardholder of the card…?
-Yeah. Yeah, that’s me.
-Mrs. Braverman, can you confirm a charge…that was made tonight?
-I did not make any purchase of $468.
-Well, is there anyone else authorized to use your account?